FREIGHT COSTS
South Australia $13.00
Victoria $13.00
New South Wales/ACT $15.00
Queensland $18.00
Western Australia $19.50
Northern Territory $26.50
Tasmania $27.50

DELIVERY OF PHYSICAL GOODS
Metala Wines uses Australia Post and/or other reputable courier companies to deliver physical goods.
Deliveries are processed promptly upon receipt of full payment. Metala Wines is not responsible for goods that are either damaged in transit or not received. Damaged or lost orders should be resolved with Australia Post or the courier company directly. Replacement of damaged or lost items is made at the discretion of Metala Wines.

RETURNS AND REFUNDS
Metala Wines handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.
Should you wish to return your order, please notify us within 14 days of purchase with a valid reason for return. If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the goods purchased. Unopened goods will be refunded in full. Refunds will be processed promptly, and payment made by the same method that you made payment. Refund payments may take up to 7 business days to be received. Refunds are made at the discretion of Metala Wines.

Metala Wines will make arrangements with the purchaser and come to a specific arrangement as required. Where a product is no longer available a substitute product will be made available to the purchaser